What to do if I have booked with lowcost holidays

What to do if I have booked with Lowcost holidays?

I was shocked to hear about the demise of Lowcost holidays, they were a company that I had worked with very closely in the past. Many have asked me what to do if I have booked with lowcost holidays – this might be of some help.

Despite the inconvenience that this will cause to thousands of holidaymakers and travel agents, fortunately Lowcostholidays.ie is licensed and bonded by the Commission for Aviation, (CAR). Details will be posted on the CAR website (www.aviation.reg.ie ) early next week about how to make a claim. The bond covers package holidays only however, and not hotel only bookings. If you have booked hotel accommodation with lowcostbeds through a travel agent, contact your agent directly and they will be able to assist you.

What to do if I have booked with lowcost holidays

If you are on holidays now.

Customers who have booked a package holiday (flight & Hotel).

If you are already on holiday you will be in possession of your flight tickets which remain valid. You may be asked by the hotel suppliers, transfer suppliers and car parking suppliers (if you have booked these services) to pay them locally which you may have to pay and reclaim against

Commmision for Aviation Regulation www.aviation.reg.ie

Your Travel Insurance provider (Check that your policy covers this first)

Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

If you are due to travel

Customers who have booked a holiday with Low cost holidays

If you have booked a combination flights and accommodation (+ other services, e.g. transfer,car-hire, etc) your contract for the flights will be direct with the airline and payment will have been made to them in most cases at time of booking. If you are in receipt of your flight ticket from the airline you will be able to check-in and travel as normal. If you have not received your flight confirmation details, you should contact the airline directly to determine the status of your flight reservation. If the airline informs you that your reservation is not confirmed then you will need to rebook your flights with another provider and make a claim using the options outlined below:

Your hotel reservation will NOT be valid so you will have to re-book your hotel accommodation and any other services that you may have reserved via Lowcostholidays.ie (e.g. transfers) with another company.

You can reclaim lost amounts against:

Commmision for Aviation Regulation www.aviation.reg.ie

Your Travel Insurance provider (check that your policy covers this)

Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

 

Statement from Lowcosttravelgroup

We deeply regret to announce that the lowcosttravelgroup (LCTG) ceased to trade on 15 July 2016, following exhaustive attempts by the groups directors to rescue the group,which has been hampered by the recent and ongoing turbulent financial environment.

This notice applies to the following companies and brands:

1.Lowcosttravelgroup Ltd

2.lowcostholidays Spain S.L.

3.Hoteling.com part of Lowcostholidays Spain S.L.

4.Lowcostbeds.com A.G.

Smith & Williamson LLP, jointly with CMB Partners UK Ltd have been appointed as administrators over the UK group entities with effect from 15 July 2016. On behalf of LCTG, the directors wish to profusely apologise for the inconvenience and distress that this will cause to our customers.

Please note that LowCostTravelGroup is no longer trading so there is no possibility of contacting the company. If you need to process a claim against LowCostTravelGroup (or any of its companies or brands) please contact lowcosttravelswiss@smith.williamson.co.uk with details of your claim contact can only be made via email.

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