Ryanair may still send you a voucher even if you have applied for a refund. Vouchers are quicker and easier to process and Ryanair will hope you will accept the voucher.

However, if you don’t want to accept the voucher, you can redeem your voucher for a cash refund, by submitting your booking details below – note this is only for customers who booked directly on Ryanair.com or via the Ryanair App.

Ryanair have made no secret that they want you to book all of your Ryanair flights directly with them, despite the fact that many package holidays using Ryanair flights and corporate travel are booked via travel agencies. Travel agencies have reported that they have received some refunds, however recently these seem to be harder to secure.
 

 
If you have booked via a third party website or travel agency and are still awaiting a refund, the reason for the delay may because Ryanair have not refunded the travel agent. I suggest contacting your travel agency to discuss your options. If you have booked via an online travel agency and are unable to contact them, you will need to apply for a refund directly on the Ryanair website.
 

 
Ryanair have introduced a new policy for customers who are seeking a refund, but have not booked with Ryanair.com or via the Ryanair app. You are required to fill out a Customer Verification Form online and attach the following documents: 

• Copy of your ID and signature e.g. passport or driving license
• Proof of address e.g. household bill
• Original booking confirmation from the Online Travel Agency 

 
Ryanair have confirmed that they will refund you directly, and not the travel agency who you booked through. I have filled out one of these forms personally and am currently awaiting correspondence from Ryanair to verify my request. 

View Customer Verification Form here
 

 
Ryanair have actively posted about the impacts of  booking with a 3rd party travel agent or screen scraper website. They have highlighted large UK travel sites such as Kiwi, On the Beach, Love Holidays, eDreams and Last Minute.com, rather than local travel agencies. However, it has been suggested by some agencies that they may be applying the same rules for ANYONE not booked directly with Ryanair.
 

 
According to the Ryanair website: “If you receive confirmation from Ryanair that your booking has already been refunded to the screen scraper that you booked with, you must contact them directly to get your money back”.
 

Is there any further action I can take if I am not satisfied with the outcome? 

Regardless of the situation, regulation EU 261 still applies – if a flight is cancelled you are entitled to a refund. If you have exhausted all the steps above, and have still not received your refund from Ryanair, you can make a complaint to The Commission for Aviation Regulation. This is the National Enforcement Body for EU 261, which sets out the rights of Air Passengers if their flight is cancelled or delayed, amongst other things.
 

 
It is important to note that they can only carry out investigations in relation to flights departing from Irish Airports and flights arriving into Ireland from outside the EU where the flight is operated by an EU airline. For details on making complaints relating to departures from other EU countries, click here.
 

 
Myself and fellow travel journalist Ed Finn interviewed the Air Passenger Rights Manager, Sarah Fischer from the Commission of Aviation Regulation. Sarah explained to us in great detail how to get a refund if your flight is cancelled. You can listen to the full podcast here:

Like this post? You might like:

How to get a refund if your flight is cancelled

Sarah