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What to do if I have booked with Lowcost holidays?

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I was shocked to hear about the demise of Lowcost holidays, they were a company that I had worked with very closely in the past. Many have asked me what to do if I have booked with lowcost holidays – this might be of some help.

Despite the inconvenience that this will cause to thousands of holidaymakers and travel agents, fortunately Lowcostholidays.ie is licensed and bonded by the Commission for Aviation, (CAR). Details will be posted on the CAR website (www.aviation.reg.ie ) early next week about how to make a claim. The bond covers package holidays only however, and not hotel only bookings. If you have booked hotel accommodation with lowcostbeds through a travel agent, contact your agent directly and they will be able to assist you.

What to do if I have booked with lowcost holidays

If you are on holidays now.

Customers who have booked a package holiday (flight & Hotel).

If you are already on holiday you will be in possession of your flight tickets which remain valid. You may be asked by the hotel suppliers, transfer suppliers and car parking suppliers (if you have booked these services) to pay them locally which you may have to pay and reclaim against

Commmision for Aviation Regulation www.aviation.reg.ie

Your Travel Insurance provider (Check that your policy covers this first)

Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

If you are due to travel

Customers who have booked a holiday with Low cost holidays

If you have booked a combination flights and accommodation (+ other services, e.g. transfer,car-hire, etc) your contract for the flights will be direct with the airline and payment will have been made to them in most cases at time of booking. If you are in receipt of your flight ticket from the airline you will be able to check-in and travel as normal. If you have not received your flight confirmation details, you should contact the airline directly to determine the status of your flight reservation. If the airline informs you that your reservation is not confirmed then you will need to rebook your flights with another provider and make a claim using the options outlined below:

Your hotel reservation will NOT be valid so you will have to re-book your hotel accommodation and any other services that you may have reserved via Lowcostholidays.ie (e.g. transfers) with another company.

You can reclaim lost amounts against:

Commmision for Aviation Regulation www.aviation.reg.ie

Your Travel Insurance provider (check that your policy covers this)

Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

 

Statement from Lowcosttravelgroup

We deeply regret to announce that the lowcosttravelgroup (LCTG) ceased to trade on 15 July 2016, following exhaustive attempts by the groups directors to rescue the group,which has been hampered by the recent and ongoing turbulent financial environment.

This notice applies to the following companies and brands:

1.Lowcosttravelgroup Ltd

2.lowcostholidays Spain S.L.

3.Hoteling.com part of Lowcostholidays Spain S.L.

4.Lowcostbeds.com A.G.

Smith & Williamson LLP, jointly with CMB Partners UK Ltd have been appointed as administrators over the UK group entities with effect from 15 July 2016. On behalf of LCTG, the directors wish to profusely apologise for the inconvenience and distress that this will cause to our customers.

Please note that LowCostTravelGroup is no longer trading so there is no possibility of contacting the company. If you need to process a claim against LowCostTravelGroup (or any of its companies or brands) please contact lowcosttravelswiss@smith.williamson.co.uk with details of your claim contact can only be made via email.

In The Media

As Seen On TV3 – 10th January 2016

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Planning a holiday in 2016? As seen on TV3 SundayAM , check out my best reasons to book early, top tips to get the best deals and where I think the hot spots will be this year.

 

Best Reasons To Book Early:

Generally speaking it pays to book early, particularly if you are looking for something specific or if travelling during school holidays. If you have a large family and need a two or three bedroom apartment or have to take particular holidays in work you should book now.  Most airlines including Aer Lingus and Ryanair have Summer sales and prices normally increase closer to departure. Many hotel websites are offering early booking savings of up to 20% if booked before the 31st of January. Tour Operators Falcon Holidays and Sunway are offering great early booking deals, including free child places and low booking deposits.

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Booking early makes budgeting a little easier too. Most travel agents will let you pay a deposit now and pay your holiday in instalments. It also gives you something nice to look forward to as you look out through your office window at the rain! If you over indulged over Christmas, ClickandGo.com are offering €1 deposits on all European holidays booked ten weeks in advance.

Lanzarote Family holiday by The Travel Expert

 

Tips To Find The Best Deals:

Rather than spending hours searching hundreds of different websites, there are a few sites that are worth checking out. The Irish Travel Agents Association and Worldchoice combine special offers from Ireland’s leading travel agents on their websites.  I also combine a list of the best travel deals from around the web every Tuesday and publish it here.

 

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When comparing package holidays with holidays you design yourself make sure you include baggage charges, airport transfers and local taxes. Most tour operator’s packages will have no hidden extras so make sure the ‘deal’ you think you have is really as good as it seems. Comparison websites such as Trivago or Tripadvisor  will search numerous websites for the same property and you may find significant savings. Check the distance from the airport too. Particularly in places like Barcelona, which according to Ryanair, has three airports! But Girona and Reus are miles from Barcelona. You may think you are getting a great deal and find out you have to pay hundreds of euro for an airport transfer.

Sarah Slattery, The Travel Expert reviews cruising

 

When booking a flight make sure you check both one way and return airfares. With Aer Lingus and Ryanair for instance, you may find it is cheaper to fly out with one airline and home with another. This can also be useful for good flight times, one airline may have better times on the outward journey and another on the return. The lowcostholidays website will combine all airlines so you can automatically find the best airfares and quite often the lowest priced journey will be with two different carriers. If travelling with kids, Ryanair allow you to select half price bags even if adults are only taking hand luggage. With Aer Lingus you need to book an adult bag in order to get a child’s case for half price.

The Travel Expert's Top Ten Travel Hacks

 

Top Holiday destinations In 2016.

Easter will be big this year. Children have almost three weeks off school with Easter and Patricks day falling together, so get in early before prices rocket! I checked various options and prices are already quite high. The best family option I found is a week in Salou for €925 based on 2 adults and 2 children in the 4* Sanguli Resort. For more details read by blog here.

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I think campsites in Salou and Lake Garda will be particularly popular this year. Many will change from France because of the European championships and the Paris attacks. The ISIS effect also means that people will tend to stick to Spain, Portugal & Italy rather than North African destinations. This will be a European trend so the likelihood is that accommodation in these countries will be priced higher and more scarce than in previous years. This will be particularly problematic if looking for a last minute deal.

The Travel Expert on TV3 10th January 2016

 

There are direct flights to Mexico and Jamaica from June so they should be particularly popular with couples. With prices starting at €1589 for a 4* hotel on an all inclusive basis, including flights, transfers and baggage for two weeks, they are good value for long haul holidays direct from Dublin. You can pay a small booking deposit too, which is always appreciated! Check out Falconholidays.ie for more details.

Fuerteventura by The Travel Expert

 

Ryanair and Aegean airlines have introduced flights to Athens so this could be the big city break destination for 2016 . There are also onward connections with Aegean airlines to Santorini and Mykonos, which are bucket list destinations for many people.

Sarah Slattery, The Travel Expert offers a travel deal to Santorini in 2016

 

For families looking for a relaxing family holiday Menorca could be the destination of choice this year. This is an ideal family destination. There are direct flights and package deals from Dublin with Sunway and new for 2016 is a direct flight from Cork with Stein Travel.

Menorca, one of the top ten holiday destinations for 2016 by The Travel Expert

 

Cruising is getting more and more popular and prices seem to be getting better each year. MSC Cruises are offering Mediterranean cruise package deals from €1095 in the summer months, including flights and free drinks pacakges. Royal Caribbean and Celebrity Cruises are offering buy one get one half price plus free drinks packages. The all inclusive package holiday concept seems to have transferred to cruises now!

 

Wherever you decide to go in 2016 – book now, sit back, relax and just wait for the sunshine ☀

 

Prices are correct at time of issue but are subject to change.

 

Sarah

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